FREE SHIPPING ALL ORDERS OVER $150 IN THE U.S
At the time of your purchase the different shipping options will be offered to you by entering the address to which the package will be sent.
Most orders placed by 2pm Eastern time will ship the same day. Ground will take between 2-6 days for delivery.
All orders will be processed from our warehouse located in northeast USA. Please keep in mind that the actual delivery time depends on the transport company and the weather conditions which we cannot control and of course the shipping method chosen at the time of purchase and the destination address.
After you place your order we will keep you updated of the processing and tracking by email. If you do not receive the tracking email please contact us at email@example.com. Include your order number and any other information that you can provide us that might help track your package.
Please note that once your order has been processed, we cannot change your shipping address. If a package cannot be delivered to the address provided and it is returned to our office, we will contact you to arrange a second delivery attempt, keep in mind additional charges may occur. At the moment we only ship within the United States of America.
Unopened merchandise (except Skincare, Hair care, and Makeup items) may be returned in its original condition, including original packaging and within 14 days of receipt. We can’t accept returns on open or used items. A refund will be issued less any shipping/gift wrapping charges. Shipping costs incurred to return the product to us will not be refunded. We do not offer refunds on Skincare, Hair care, or Makeup items due to health reasons. We do not offer exchanges on any item.
If an item is damaged it must be reported to us within 5 days of delivery. Take and send us all pictures of damaged items including order number, your name, shipping address to email firstname.lastname@example.org. Hold on to the damaged item & all packaging. Carrier will contact you for pick up the package & merchandise. Once the claim is approved we will reship the damaged items. If you wants a refund or a different item, damaged item must be returned to us at your expense and we will issue a refund once the claim is approved.
If a package is lost in transit we will file a claim with the carrier, and reship or refund per your request. We will issue a delivery confirmation number. If a package is scanned as delivered by a carrier we are unable to file claims or issue refund.
Undeliverable Packages: If an order is returned to us by the carrier for any reason including but not limited to (refusal, undeliverable, unavailable to sign) we will issue a refund for the items cost minus a shipping charge (cost charged by carrier to return item)
Since we use an automated order processing system there is a very small window to cancel an order. Please reply to the e-mail confirmation immediately and do not wait to contact us during business hours. Request for cancellation will be honored if possible.